Short.
Honest.
APP-compliant.
How Co.Lab Partners handles your personal information under the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth). Last updated June 2026.
The legal entity behind this site.
"Co.Lab Partners" is the trading name of The Trustee for Co.Lab Partners Trust (ABN 92 976 489 868), a consulting firm based in Canberra, ACT, Australia. Trustee: Co.Lab Partners Pty Ltd (ACN 677 875 188). Our registered office is on file with the Australian Business Register; we'll provide it on request to anyone with a legitimate need.
What we collectThe short list.
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Information you give us
When you fill in our contact form or email us, we collect what you send: typically your name, email address, organisation, and the contents of your message.
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Information collected automatically
Our hosting provider (Netlify, Inc.) collects standard server logs — including IP address, browser type, and request timestamps — for security and abuse detection. We don't run analytics or tracking cookies on this site.
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Information from third parties
None, unless you've consented to it. We don't buy contact lists and we don't enrich submissions with data brokers.
The short reasons.
To respond to your enquiry
If you contact us, we use your details to write back.
To deliver work you've engaged us for
If we're working together, we'll need certain personal information to do the work properly.
To operate this website
Server logs help us detect abuse, debug problems, and keep the site available.
To meet our legal obligations
Some records have to be retained under Australian tax, corporate, and contract law.
Hardly anyone.
We don't sell personal information. We don't share it for marketing. We share what's necessary with: our hosting provider (Netlify) for delivering this site; our email provider for receiving messages; and any professional advisor (lawyer, accountant) we engage who is themselves bound by confidentiality obligations.
Some of those providers may store data overseas (typically the United States or European Union). Where that's the case, we rely on the provider's contractual commitments to keep personal information protected to a standard comparable to the APPs.
How long we keep itAs long as we need it. Not longer.
Contact form submissions
Three years from the date of last contact, then deleted. Sooner on request.
Engagement records
Seven years after the engagement ends — matches our professional record-keeping obligations.
Server logs
Retained by our hosting provider per their own policy (typically 30 days for raw logs).
What you can ask us to do.
Under the Australian Privacy Principles you can:
Access your information
Ask for a copy of any personal information we hold about you. We'll provide it free of charge within 30 days.
Correct it
Tell us if it's wrong or out of date, and we'll fix it.
Ask us to delete it
Unless we have a legal obligation to retain it, we'll delete on request.
Withdraw consent
Where we're relying on consent, you can withdraw it any time.
Complain
To us directly, or to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Email is fine.
Send privacy enquiries to admin@thecolabpartners.com.au with "Privacy" in the subject line. We'll acknowledge within 5 business days and aim to resolve within 30 calendar days.
If you need a postal route, email us first and we'll provide one.
UpdatesIf this changes.
We'll update this page when we make material changes, and we'll change the "Last updated" date at the top. If a change materially affects anyone who's already contacted us, we'll email them directly.